Policies

Appointments

Keita Beauty operates by appointment only to provide each client with personalized, attentive care. To confirm your booking, a deposit is required prior to your appointment. Please plan to wait in the lobby until you are called in for your service.

We highly recommend scheduling your appointments at least 2-3 weeks in advance to secure your preferred date and time, ensuring a seamless and tailored experience. Walk-ins are not accepted, so please call or book ahead to guarantee your spot.

Thank you for your understanding and timely scheduling.

Cancellation Policy (Clients)

We kindly request a 48-hour advance notice for cancellations of weekend appointments and a 24-hour advance notice for weekday appointments. Cancellations made between 48 and 24 hours before your scheduled time are eligible for a full deposit refund. Cancellations made within 24 hours of your appointment will result in a non-refundable deposit. Clients who no-show or cancel on the same day will be responsible for the full service fee and will be charged to the card on file.

Cancellation Policy (Technicians)

In the unlikely event that we need to cancel your appointment, rest assured that your deposit will be promptly refunded in full. We understand the importance of your time and will immediately provide you with alternative appointment dates to accommodate your schedule. Your satisfaction and convenience are our utmost priorities, and we appreciate your understanding in such rare circumstances.

Client In-Take Forms

It is a requirement for anyone receiving a service to fill out a client intake form. The purpose of the form is to ensure that we are aware of any allergies and/or contraindications. Additionally, client intake forms will inform us of any preferences you may have for the specific treatment. This information is used solely for your treatment and will never be shared.

Cellphone Policy

To ensure a tranquil and stress-free atmosphere for all our guests, we kindly request that you silence your cell phones and electronic devices.

Late Arrival

Appointments are meticulously scheduled to ensure ample time for you to fully enjoy each service. Please be mindful that arriving late may impact the overall experience, limiting the extent of the services we can provide. Regrettably, late arrivals may not receive an extension. If you are over 20 minutes late, we will have to cancel your appointment.

To book any future services, you are required to pay 50% of the service cost in advance to secure your appointment.

Minor Treatment Policy

For the safety and well-being of minor teens and children, we require that they are accompanied by a parent or guardian throughout the entire appointment. Parents or guardians are also required to remain in the lobby during the appointment. Additionally, all necessary intake forms and consents for minors must be signed by their respective parent or guardian. Thank you for your cooperation and understanding in ensuring a secure and pleasant experience for everyone involved.

Payment Policy

To confirm your appointment, we kindly request a non-refundable deposit of $20. This deposit will be deducted from your total bill.

Please send the deposit payment to keitabeautycare@gmail.com upon confirmation of your appointment. The remaining balance is due at the end of the service. Thank you for your cooperation and understanding.

Retail Payments

Please note that all prices listed on our website are in Canadian currency, and you will be billed in Canadian dollars. If you reside outside Canada, your credit card issuing company will automatically convert the amount from your local currency. It's important to be aware that, unless otherwise stated on the website, transportation and delivery charges, as well as applicable sales taxes, will be added to your bill. Kindly be informed that prices on the website are subject to change without prior notice.

Return Policy

Products that remain unopened and unused, with the exception of skincare and body products, can be returned within 14 days, provided they are in their original packaging and accompanied by a receipt. Upon return, a spa credit will be issued for your convenience.

Gift Cards

Please be aware that our gift certificates and gift cards are non-refundable and cannot be exchanged for another gift certificate or gift card. Gift certificates or gift cards with a cash value do not expire, offering you the flexibility to use them at your convenience.

For gift certificates and gift cards covering specific treatments or packages, please note that additional charges may apply if the total price exceeds the card's value when making a reservation. We appreciate your understanding and hope you enjoy the flexibility and convenience our gift certificates and gift cards provide.

Enjoy

Our goal is to cater to your needs and ensure your experience is exceptionally relaxing and rejuvenating. If there's anything you require, please do not hesitate to reach out. Your satisfaction is our priority, and we genuinely hope you thoroughly enjoy your time with us. Thank you for choosing us for your relaxation and rejuvenation needs.

Privacy Policy

I have crafted this privacy policy to underscore my unwavering commitment to safeguarding your privacy and protecting your personal information.

Your privacy is of paramount importance, and I assure you that no customer information will ever be disclosed to third parties without your explicit consent. We do not trade, sell, rent, or share personal information, including addresses, with any external organizations. Any information collected is used solely for processing your purchase, maintaining your client file, and communicating with you regarding your services.

Email and physical addresses are utilized only for correspondence between Face To Face Esthetics and our valued clients.

In accordance with Nova Scotia’s Personal Information Protection and Electronic Documents Act (PIPEDA) requirements, you have the right to opt out of marketing communications at any time. I respect your time and preferences, and I control the frequency of communications to ensure your comfort.

If you wish to unsubscribe from emails or mailings, or to modify your communication preferences, please contact me directly. Your requests will be promptly processed and updated in our records.

Thank you for entrusting us with your privacy.